Page 29 - 2020 CU Solutions Group Annual Shareholder Report

NEW SOLUTION SPOTLIGHT:

SILVERCLOUD

CU Solutions Group’s recent partnership with SilverCloud, Inc., the only support solution
built exclusively for the financial services industry, expands delivery of their automated
support creation, management and delivery. Together, CUSG and SilverCloud will
help credit unions seamlessly deliver superior member support solutions, answering
the growing credit union need for fast digital support and service.

This solution streamlines support and product experiences, reduces support costs
and complaints, and elevates employee confidence and productivity. SilverCloud is
uniquely positioned to understand and solve for the specific challenges credit unions
face when trying to troubleshoot and offer remote, digital support to their members.
To help differentiate their solution from others in the market, SilverCloud delivers fully
branded interfaces that layer on seamlessly to the applications credit unions already
use. This helps both employees and members feel instantly comfortable using this
new support tool.

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